Terms of Service
Last Updated: 25 December 2025
These Terms of Service (“Terms”) form a legally binding agreement between you and Shadow governing your access to and use of the Shadow platform and related services (the “Service”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.
1. Platform Role & Disclaimer
Shadow operates solely as a technology platform that facilitates connections between users. Shadow does not provide services, does not employ users, and does not control or guarantee the conduct, performance, or outcomes of user interactions.
Any agreement, transaction, or arrangement formed through the Service is strictly between the participating users. Shadow is not a party to such agreements.
2. Accounts & Eligibility
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account. Shadow may suspend or terminate accounts at its discretion.
3. User Conduct
You agree not to engage in unlawful, harmful, misleading, abusive, or exploitative conduct, including misuse of personal or location data.
4. Content & Moderation
Shadow may, but is not obligated to, monitor or moderate content. Enforcement actions may occur automatically, without notice, and without human review.
5. Automated Systems
The Service relies on automated and AI-based systems for matching, ranking, moderation, and fraud prevention. Results may be inaccurate or incomplete, and Shadow disclaims liability for automated decisions.
6. Payments & Transactions
Any payments or compensation occur solely between users. Shadow does not guarantee payment, performance, or dispute resolution.
7. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind.
8. Limitation of Liability
To the maximum extent permitted by law, Shadow shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of the Service or user interactions.
9. Indemnification
You agree to indemnify and hold harmless Shadow from claims arising from your use of the Service or violation of these Terms.
10. Termination
Shadow may suspend or terminate access at any time, with or without notice.
11. Governing Law
These Terms are governed by the laws of Malaysia. Courts of Malaysia have exclusive jurisdiction.
12. Changes
Continued use of the Service after changes take effect constitutes acceptance.