Privacy Policy
Last Updated: 25 December 2025
Shadow (“Shadow”, “we”, “us”, or “our”) provides a technology platform that enables users to connect and interact. We are committed to handling personal data in a responsible, lawful, and commercially reasonable manner.
This Privacy Policy describes how we collect, use, disclose, store, and protect information when you access or use the Shadow mobile application and related services (collectively, the “Service”). By using the Service, you acknowledge and agree to the practices described in this Policy.
1. Information We Collect
We collect information that identifies or relates to an identified or identifiable individual (“Personal Data”), including information you provide directly and information collected automatically through your use of the Service.
A. Information You Provide
- Account & Identity Information
Name, username, profile image, and other information associated with your account. - Contact & Authentication Information
Email address or other identifiers used for authentication, account access, and security verification. - User-Generated Content
Content you submit through the Service, including requests, task descriptions, messages, media, and other materials.
B. Information Collected Automatically
- Location Information
Approximate or precise location data may be collected when necessary to enable core Service functionality such as discovery, relevance ranking, routing, or task matching. Location data is not sold and is not used for third-party advertising. - Usage & Device Information
Information about how you interact with the Service, including device characteristics, operating system, app activity, and feature usage. - Diagnostic & Log Information
Technical data such as error reports, logs, timestamps, and IP addresses used to maintain security, reliability, and performance.
2. How We Use Personal Data
We process Personal Data for legitimate business and operational purposes, including:
- Providing, operating, and maintaining the Service
- Authenticating users and managing accounts
- Enabling communication, discovery, and matching between users
- Improving features, functionality, and user experience
- Applying automated systems to support moderation, ranking, and relevance
- Detecting fraud, abuse, security incidents, and policy violations
- Complying with legal, regulatory, and contractual obligations
3. Disclosure of Personal Data
Shadow does not sell Personal Data.
We may disclose Personal Data to third parties only as reasonably necessary to operate the Service, including:
- Service Providers & Processors
Vendors that perform services on our behalf such as hosting, authentication, analytics, communications, customer support, mapping, content delivery, or infrastructure operations. - Legal & Regulatory Disclosure
Where required to comply with applicable law, legal process, or governmental request. - Business Transfers
In connection with a merger, acquisition, reorganization, sale of assets, or similar transaction.
All service providers are contractually required to protect Personal Data and process it only in accordance with our instructions and applicable law.
4. Automated Processing & Artificial Intelligence
We use automated processing and machine learning technologies to rank content, match users, moderate content, and detect fraud. You should be aware that such systems may produce outcomes that affect visibility or access to the Service.
5. Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.
6. Data Security
We implement commercially reasonable technical and organizational measures to protect Personal Data from unauthorized access, loss, or misuse. However, no security system is impenetrable, and we cannot guarantee absolute security.
7. Account Deletion & Data Requests
You may request the deletion of your account or access to your Personal Data through the app settings or by contacting support. We will process requests in accordance with applicable data protection laws.
8. Your Rights & Contact
Depending on your jurisdiction, you may have rights regarding access, correction, deletion, or restriction of your Personal Data. To exercise these rights or for any privacy-related questions, please contact: