This Cookie Policy explains how Shadow X Sdn. Bhd. uses cookies and similar technologies on Shadow's website and, where relevant, in mobile app webviews or software development kits.
1. What We Use
We use cookies and similar technologies for:
- account sign-in and session security;
- remembering user preferences;
- fraud prevention and abuse detection;
- measuring performance and reliability; and
- understanding aggregate usage of our website and app.
We do not use cookies to sell personal data, and we do not describe Shadow as an advertising network.
2. Types of Cookies
Strictly necessary
These are required for core platform functions such as authentication, security, session continuity, and load balancing.
Analytics and performance
These help us understand how users interact with Shadow and how the product performs. Where local law or platform rules require consent for non-essential analytics, Shadow will request it through the relevant interface.
Security and fraud prevention
These help detect suspicious activity, protect accounts, and support payment and trust-and-safety controls.
3. How to Control Cookies
You can usually control cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of Shadow from working properly.
On mobile devices, some tracking-related controls may also be managed through device or app settings.
4. Updates
We may update this Cookie Policy from time to time. The latest version will always be published on Shadow's website.
5. Contact
Questions about this Cookie Policy may be sent to support@welcomeshadow.com.
Effective on 10 June 2026