These Provider Terms apply to any user who offers or performs services through Shadow.
Role definitions. A “Requester” is a user who posts or seeks a service through Shadow. A “Provider” is a user who offers or performs a service through Shadow. The same user may be a Requester in one transaction and a Provider in another.
1. Independent Status
Providers use Shadow as independent service providers. Nothing in Shadow's terms creates an employment, agency, partnership, or joint venture relationship between Shadow and a provider.
Providers remain responsible for:
- how they perform the service;
- their tools, transport, labour, assistants, and expenses;
- business registrations, permits, and licences they require; and
- compliance with tax, employment, immigration, safety, and industry-specific laws.
2. Before You Offer or Accept Work
You must:
- offer only services you can lawfully and competently perform;
- disclose material constraints or qualifications honestly;
- hold any licence, permit, or insurance required for the work; and
- complete any verification, payout, or onboarding steps Shadow requires.
3. Performing the Request
Providers must:
- arrive reasonably on time;
- perform the agreed scope with reasonable care and skill;
- communicate promptly if the scope, access conditions, timing, or safety conditions change; and
- stop and report the situation if the request becomes unsafe, unlawful, or materially different from what was agreed.
4. Subcontracting and Third Parties
Do not bring another person, send a substitute, or subcontract the work without the requester's clear agreement and any additional checks Shadow may require.
5. Off-Platform Circumvention
Providers must keep Shadow-sourced and repeat engagements, payments, material scope changes, and material dispute communications on Shadow. Necessary logistics outside Shadow must be recorded back in Shadow chat. Off-platform arrangements are not Shadow Transactions and do not qualify for Shadow payout handling, dispute outcomes, or platform protections. A provider is eligible for payout only after the Seven-Day Safety Window ends, subject to the payment terms and applicable holds.
You must not use Shadow as a lead-generation tool and then divert the same or substantially related engagement off-platform to avoid Shadow's fees, trust controls, or complaint handling.
6. Ratings, Complaints, and Reliability
Providers may face reduced visibility, restrictions, payout holds, or removal from the platform where there is a pattern of:
- cancellations or no-shows;
- poor quality or misleading conduct;
- review manipulation;
- safety complaints; or
- policy breaches.
7. Insurance and Risk
Shadow does not provide blanket insurance for providers. If your service category creates meaningful liability risk, you should not assume Shadow covers it. You are responsible for obtaining any insurance you need.
Effective on 3 September 2026