Shadow may require identity verification to reduce fraud, support payment integrity, and protect users.
1. Who May Need Verification
Shadow may require verification from:
- providers before they can take certain paid requests or receive payouts;
- requesters where payment, fraud, or safety checks require it; and
- any user selected for additional review, re-verification, or account recovery.
Verification requirements may vary by country, feature, transaction type, payment flow, or risk profile.
2. How Verification Works
Shadow currently uses a third-party identity verification provider. Users may be asked to provide:
- a government-issued identity document;
- a live selfie or liveness check;
- profile or contact details that must match the account; and
- in some cases, supporting information needed for risk review or payout validation.
Where consent is required for identity or biometric processing, Shadow will request it in the relevant flow before the verification session starts.
3. What Shadow Receives
Shadow may receive:
- verification status;
- extracted identity fields;
- document metadata;
- fraud or mismatch indicators; and
- audit records needed to support trust, safety, payment, or compliance decisions.
Shadow may not need to retain raw identity images or biometric artefacts if they are hosted by the verification provider, but Shadow may retain case records and decision data.
4. Failure or Refusal
Shadow may block, pause, or close access to features that require verification if:
- you refuse a required verification step;
- the verification cannot be completed successfully;
- your information does not match;
- the account appears compromised, shared, or misleading; or
- the case presents unacceptable fraud, legal, or safety risk.
5. Re-Verification and Revocation
Verified status can be withdrawn or re-checked if Shadow reasonably believes circumstances have changed or the original verification can no longer be relied on.
Effective on 10 June 2026